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Get in touch with us at : support@serenia.com

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FAQ

Delivery time

Orders are usually processed within 1–3 business days and shipped shortly after. Delivery times depend on your location.

How do I know my order is confirmed?

Once your order has been placed successfully, you'll receive a confirmation email containing your order number.

Can I change my shipping address?

Please contact our support team as soon as possible. Address changes can only be made before the order has been shipped.

Can I cancel my order?

Orders can be cancelled before fulfillment begins. Once shipped, cancellation is no longer possible.